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Update Your Payment Method

Update the card on an organization subscription from the payment banner or the Subscription page. Only the organization owner can change the card, billing address, or invoices. If your card was declined, or the last payment did not go through, update the payment method to keep the subscription active.

Use this page when you see card was declined, your last payment didn't go through, or you want to change your credit card.

When a payment fails

Superinsight shows a banner across the app.

You own one organization with a failed payment

  1. Read the banner. It says Your last payment didn't go through or Your card was declined.
  2. Click Update payment method.
  3. Superinsight opens the billing portal. Add a new card or choose a different default payment method, then save.

You can also open Subscription, select that organization, and click UPDATE PAYMENT METHOD on the subscription card.

You own more than one organization with a failed payment

  1. The banner says payments failed for those organizations.
  2. Click Manage billing.
  3. On Subscription, select each organization and click UPDATE PAYMENT METHOD.

You are a member

The banner asks you to contact the organization owner. Ask that owner to update the payment method. Members do not see Update payment method or the billing portal link.

Change a card when the payment succeeded

  1. Open Subscription in the left sidebar.
  2. Select the organization if you belong to more than one.
  3. At the bottom of the subscription panel, click billing portal in the sentence To change your credit card info, go to your billing portal.
  4. In the billing portal, update the card, the billing address, or download invoices.

The billing portal link is shown to the organization owner.

You're done when…

The billing portal saves the new payment method, and the failed-payment banner clears after the payment succeeds.

Next steps